CUSTOMER EXPERIENCE

Technology that brings people closer 

Strong customer relationships are the edge you have over bigger rivals. But it’s harder to maintain as you grow and the team gets busier. The right tools, powered by AI, take the manual work off their plate so they have time for the personal touches that build loyalty. 

Meet Ryan Rayner, Co-Founder & Chief Customer Officer

Ryan has over 15 years in client management across North America and Asia-Pacific, with a real knack for delivering the best outcomes for his clients' customers. He's known for a partnership approach, working alongside clients as an extension of the team to build long-term relationships, with a good laugh along the way. 

Away from work, Ryan is a keen golfer and the family's resident Uber driver, shuttling the kids between weekend commitments. 

“Customers who drift away never tell you why; they just stop. Our job is to spot their frustration and design it out before you lose them.”

About iCXeed

iCXeed helps small and medium businesses run smarter contact centres through analytics, AI and automation.  

A CX specialist, it is an AWS Advanced Tier Amazon Connect partner and also holds the AWS AI Services Competency.

iCXeed’s platform, CXperience Builder, gives smaller teams access to the same technology the big brands use, backed by 75+ years of combined contact-centre experience. 

CUSTOMER EXPERIENCE

Technology that brings people closer 

Strong customer relationships are the edge you have over bigger rivals. But it’s harder to maintain as you grow and the team gets busier. The right tools, powered by AI, take the manual work off their plate so they have time for the personal touches that build loyalty. 

Meet Ryan Rayner, Co-Founder & Chief Customer Officer

Ryan has over 15 years in client management across North America and Asia-Pacific, with a real knack for delivering the best outcomes for his clients' customers. He's known for a partnership approach, working alongside clients as an extension of the team to build long-term relationships, with a good laugh along the way. 

Away from work, Ryan is a keen golfer and the family's resident Uber driver, shuttling the kids between weekend commitments. 

“Customers who drift away never tell you why; they just stop. Our job is to spot their frustration and design it out before you lose them.”

About iCXeed

iCXeed helps small and medium businesses run smarter contact centres through analytics, AI and automation.  

A CX specialist, it is an AWS Advanced Tier Amazon Connect partner and also holds the AWS AI Services Competency.

iCXeed’s platform, CXperience Builder, gives smaller teams access to the same technology the big brands use, backed by 75+ years of combined contact-centre experience.